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Welcome to Navees Farm! We understand that sometimes plans change, and we want to make your experience as smooth as possible. Please read our Refunds and Cancellations policy below:
1. Refund Policy:
a. Eligibility:
Returns and refunds are available only for products that arrive damaged or incorrect. Please contact us within 7 days of receiving the product.
b. Damaged or Defective Items:
If you receive a damaged or incorrect product, please contact our customer service team within 7 days of receiving it. Provide details and, if possible, attach photos for prompt assistance.
c. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a few business days.
2. Cancellation Policy:
a. Time Frame:
If you wish to cancel your order, please contact us within 24 hours of placing it. Once the order is processed and shipped, we cannot cancel it.
b. Cancellation Process:
To cancel an order, reach out to our customer service team at queries@naveesfarm.in. Provide your order details, and we will guide you through the cancellation process.
3. Contact Us:
For any questions or concerns related to refunds or cancellations, our customer service team is here to assist you. Reach out to us at queries@naveesfarm.in or 8951071881.
4. Updates to Policy:
Navees Farm reserves the right to update or modify this Refunds and Cancellations policy at any time without prior notice. We recommend reviewing our policies periodically for any changes.
Thank you for choosing Navees Farms. We appreciate your trust, and we’re here to ensure your satisfaction every step of the way.
When plans change or an order arrives wrong
Refunds & Cancellations
Here’s what to do if a product arrives damaged or incorrect, or if you need to cancel an order.
Navees Farm & Roastery · Customer information
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Eligibility
Returns and refunds are available only for products that arrive damaged or incorrect. Please contact us within 7 days of receiving your product.
How to report an issue
Email us with your order details and a description of the issue. If possible, attach photos of the product and packaging to help us review your request.
Review and resolution
We will review the request and advise on a resolution. Depending on the case, this may include a replacement or refund.
Once a returned item is received and inspected, we will notify you of the refund status. If approved, a refund will be initiated to your original method of payment. Please allow a few business days for the transaction to reflect in your account.
An exchange for the same product may be available for a damaged or incorrect item.
Order cancellations
If you wish to cancel your order, please contact us within 24 hours of placing it. Once the order is processed and shipped, we cannot cancel it.
Contact us
Email queries@naveesfarm.in or call +91 8951071881. Please include your order details when contacting us about an order.
Policy updates
Navees Farm reserves the right to update or modify this Refunds and Cancellations policy at any time without prior notice. We recommend reviewing the policy periodically for changes.