Return Policy

At Navees farm, your satisfaction is our top priority. If you have concerns about your purchase, please review our return policy below:

1. Returns and Refunds:

Returns and refunds are available only for products that arrive damaged or incorrect. Please contact us within 7 days of receiving the product.

2. Damaged or Incorrect Products:

If you receive a damaged or incorrect product, please contact our customer service team within 7 days of receiving it. Provide details and, if possible, attach photos. We will review the request and advise on a resolution, which may include a replacement or refund.

3. How to Initiate a Return:

To start a return request for a damaged or incorrect product, contact our customer service team at queries@naveesfarm.in Please provide your order number and details about the item you wish to return. Our team will guide you through the return procedure.

4. Refund Process:

Upon receiving your returned item, we will inspect it and notify you of the status. If your return is approved, a refund will be initiated to your original method of payment. Please allow a few business days for the transaction to reflect in your account.

5. Exchanges:

For damaged or incorrect products, an exchange may be available for the same product. We appreciate your cooperation in promptly reporting any issues to ensure a smooth resolution.

6. Non-Returnable Items:

Gift cards are not returnable. For perishable food products, return or refund requests are limited to items that arrive damaged or incorrect and are reported within 7 days of receipt.

7. Shipping Costs:

Shipping costs for returning items are the responsibility of the customer unless the return is due to our error or the product arrived damaged or incorrect.

8. Cancellations:

If you wish to cancel your order, please contact us within 24 hours of placing it. Once the order is processed and shipped, we cannot cancel it.

9. Contact Information:

If you have any questions or concerns about our return policy, please reach out to our customer service team at queries@naveesfarm.in

Navees farm reserves the right to update or modify this return policy at any time without prior notice. It is recommended to review our policies periodically for any changes. Your continued use of our website constitutes acceptance of our return policy.