Return Policy

At Navees farm, your satisfaction is our top priority. If you have concerns about your purchase, please review our return policy below:

1. Returns and Refunds:

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Only damaged goods are eligible

2. Damaged Goods:

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. Provide details and, if possible, attach photos to facilitate the resolution process. We will work swiftly to assess the situation and provide a suitable solution, which may include a replacement or a refund.

3. How to Initiate a Return:

To start the return process for damaged goods or any other reason, contact our customer service team at naaduspices@gmail.com Please provide your order number and details about the item you wish to return. Our team will guide you through the return procedure.

4. Refund Process:

Upon receiving your returned item, we will inspect it and notify you of the status. If your return is approved, a refund will be initiated to your original method of payment. Please allow a few business days for the transaction to reflect in your account.

5. Exchanges:

For damaged or defective items, we will gladly exchange them for the same product. We appreciate your cooperation in promptly reporting any issues to ensure a smooth resolution.

6. Non-Returnable Items:

Certain items are non-returnable, including perishable goods such as spices and food products. We also do not accept returns on gift cards.

7. Shipping Costs:

Shipping costs for returning items are the responsibility of the customer unless the return is due to our error or a defective product.

8. Cancellations:

If you wish to cancel your order, please contact us within 24 hours of placing it. Once the order is processed and shipped, we cannot cancel it.

9. Contact Information:

If you have any questions or concerns about our return policy, please reach out to our customer service team at naaduspices@gmail.com

Navees farm reserves the right to update or modify this return policy at any time without prior notice. It is recommended to review our policies periodically for any changes. Your continued use of our website constitutes acceptance of our return policy.